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Troubleshooting FAQ

Sorry to hear you are having some issues.

We suggest you try the following things below which typically solve 95% of all problems.

First let's make sure you are going to the right page. I would first exit out of your browser and then retry the correct members link from your members welcome email. Try to copy and paste it into your browser and then login using your login info:

You should have your login info or email us here ptssupport@protraderstrategies.com

* make sure there are no additional spaces and that your password is in all capital letters

If it still doesn’t work it means you are having browser issues. We would try the following thing below to fix your issue.

Here are some additional things you should try:

#1 Delete the cookies in your browser, close your browser and try again.

Logout of the members area by going here

http://www.protraderstrategies.com/members-access/

And then re login again

#2 Try a new browser such as Mozilla Firefox, internet explorer, google chrome, safari.

There is some conflict in your browser causing issues so try a new browser.

#3 Make sure you have the latest version of your browser.

Update your browser and try again

#4 One of you plugins such as java or flash is old and out dated.

Make sure they are up to date.

#5 Try a different computer
#6 Your security settings may be too high.Try adjusting your settings

Let us know if this helps.

 

to contact us 310 598-6677 or trading@protraderstrategies.com

           

Disclaimer:

Specialist Trading and www.protraderstrategies.com (Company) is not an investment advisory service, nor a registered investment advisor or broker-dealer and does not purport to tell or suggest which securities or currencies customers should buy or sell for themselves. The analysts and employees or affiliates of Company may hold positions in the stocks, currencies or industries discussed here. You understand and acknowledge that there is a very high degree of risk involved in trading securities and/or currencies. The Company, the authors, the publisher, and all affiliates of Company assume no responsibility or liability for your trading and investment results. Factual statements on the Companys website, or in its publications, are made as of the date stated and are subject to change without notice.

It should not be assumed that the methods, techniques, or indicators presented in these products will be profitable or that they will not result in losses. Past results of any individual trader or trading system published by Company are not indicative of future returns by that trader or system, and are not indicative of future returns which be realized by you. In addition, the indicators, strategies, columns, articles and all other features of Companys products (collectively, the Information) are provided for informational and educational purposes only and should not be construed as investment advice. Examples presented on Companys website are for educational purposes only. Such set-ups are not solicitations of any order to buy or sell. Accordingly, you should not rely solely on the Information in making any investment. Rather, you should use the Information only as a starting point for doing additional independent research in order to allow you to form your own opinion regarding investments. You should always check with your licensed financial advisor and tax advisor to determine the suitability of any investment.

Hypothetical or simulated performance results have certain inherent limitations. Unlike an actual performance record, simulated results do not represent actual trading and may not be impacted by brokerage and other slippage fees. Also, since the trades have not actually been executed, the results may have under- or over-compensated for the impact, if any, of certain market factors, such as lack of liquidity. Simulated trading programs in general are also subject to the fact that they are designed with the benefit of hindsight. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown.

CFTC RULE 4.41

HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS HAVE CERTAIN LIMITATIONS. UNLIKE AN ACTUAL PERFORMANCE RECORD, SIMULATED RESULTS DO NOT REPRESENT ACTUAL TRADING. ALSO, SINCE THE TRADES HAVE NOT BEEN EXECUTED, THE RESULTS MAY HAVE UNDER-OR-OVER COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS, SUCH AS LACK OF LIQUIDITY. SIMULATED TRADING PROGRAMS IN GENERAL ARE ALSO SUBJECT TO THE FACT THAT THEY ARE DESIGNED WITH THE BENEFIT OF HINDSIGHT. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFIT OR LOSSES SIMILAR TO THOSE SHOWN.

No representation is being made that any account will or is likely to achieve profits or losses similar to those shown. In fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. Hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk in actual trading. All information on this website or any product purchased from this website is for educational purposes only and is not intended to provide financial advice. Any statements about profits or income, expressed or implied, does not represent a guarantee. Your actual trading may result in losses as no trading system is guaranteed. You accept full responsibilities for your actions, trades, profit or loss, and agree to hold protraderstrategies.com, the site legal owners and any authorized distributors of this information harmless in any and all ways. The use of our products constitutes acceptance of our user agreement.